iTack Solutions (“we,” “our,” “us”) operates itacksolutions.com and provides healthcare software solutions including EMR, EHR, eClaims, ePrescription, and HMIS services in Pakistan. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
1. Information We Collect
1.1 Personal Information
We collect the following information when you interact with our website or services:
- Name
- Email address
- Phone number
- Company or clinic information
- Contact details submitted through forms
1.2 Healthcare & Client Data
When using our EMR, EHR, and HMIS systems, you may input:
- Patient records
- Medical history
- Diagnostic information
- Appointments & prescriptions
- Billing, insurance, and claims data
This data belongs to you (our client). We process it only based on your instructions.
1.3 Technical Information
We collect:
- IP address
- Device information
- Browser type
- Usage data
- Cookies and tracking data
2. How We Use Your Information
We use your information to:
- Provide EMR/EHR/HMIS and other medical software services
- Improve system performance and user experience
- Respond to support requests and inquiries
- Manage account access and security
- Send service alerts or updates
- Maintain compliance with legal and regulatory requirements
We do not sell, rent, or trade your data.
3. Data Protection & Security
We apply industry-standard security measures to protect your data, including:
- Encrypted data transmission (HTTPS)
- Server-level security
- Role-based access control
- Regular backups
- Audit logs
Healthcare data is treated as high-sensitivity information, and we maintain strict confidentiality as required by local regulations.
4. Data Sharing
We may share information only in the following cases:
- Service Providers: Hosting, analytics, or support vendors under strict confidentiality
- Legal Compliance: If required by law, court order, or regulatory authority
- Client Authorization: When you instruct us to share patient or clinic data
We do not share data with advertisers or third-party marketers.
5. Cookies & Tracking
We use cookies for:
- Website functionality
- Analytics
- Performance monitoring
You can disable cookies in your browser settings, but some website features may stop working.
6. Data Storage & Retention
- Client healthcare data is stored securely and retained as long as your contract remains active.
- Website form submissions are retained for business communication.
- You can request deletion of your data at any time (subject to legal requirements).
7. Your Rights
You can request:
- Access to your data
- Correction of inaccurate information
- Deletion (where applicable)
- Transfer of records
- Restrictions on processing
To make a request, contact us using the details below.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. Always review their policies before sharing information.
9. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect information from minors.
10. Updates to This Policy
We may update this policy when necessary. The “Last Updated” date will reflect changes. Continued use of the website means you accept the updated policy.
11. Contact Information
For privacy concerns or data access requests, contact us:
iTack Solutions
Email: info@itacksolutions.com
Website: itacksolutions.com
Location: Pakistan